In-app support
Open the embedded Support page, create a ticket, choose a category and priority, and include the store email plus the issue details you want reviewed.
Merchant documentation
Support
FlexiPay Rules includes merchant-to-developer support inside the app. This page explains how to get help quickly and what details to include in a support request.
WorkflowsDeposits, installments, terms
CollectionShopify invoice and portal flows
CoverageSetup, compliance, support, updates
How to contact support
Best details to include
- Store name and the affected product or rule.
- Whether the issue is on the dashboard, widget, invoice, portal, or reminder flow.
- Screenshots, expected result, and the result you actually saw.
Ticket tracking
Merchant replies and developer replies stay in the same ticket thread so teams can track the full history from one place.
Helpful links
- FAQ for common operational questions.
- Tutorial for end-to-end setup steps.
- Additional docs for pricing plans, integrations, and implementation notes.
- Changelog for recent updates and behavior changes.
What happens after a ticket is created
First review
Our team reviews the issue category, priority, affected flow, and any screenshots or order references included in the request.
Conversation tracking
Merchant replies and developer replies stay in the same thread so there is one clear history for setup questions, bug reports, and operational follow-up.
Recommended checklist
- Share the store name and affected rule or plan.
- Mention whether the issue is on the widget, dashboard, portal, reminder, or invoice flow.
- Include the expected result and the exact result you saw.